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  My KVM FAQ's



My KVM
  • Can I use 'My KVM' for my four port KVM switch?
    Yes, but it is not recommended! My KVM software would only support switching between the first two ports. A four port model will not be listed on the configuration page so the hot-key command must be equivalent to the two port model if listed.

  • Is there any hardware required for 'My KVM' software?
    My KVM requires a GSI-Key that authenticates your software installation. GSI-Key is a small device the size of your keyboard connector. Where the GSI-Key is embedded in KVM switches, and keyboards, the external key is not required.

  • Why is the GSI-Key installed on keyboards.
    To provide added security for who can operate the KVM switch and enhanced features.

  • What KVM switches does 'My KVM' support?
    The Hardware Compatibility List (HCL) details models identified on the "Preference" dialog box for the most current version of the software. Review the HCL that came with your version of the software or product upgrade for the models supported by your installation.

  • Can I use 'My KVM' for KVM switch models not on the HCL?
    Yes! Review the KVM switch hot-key command list to see if the keyboard sequence required by the KVM switch is listed. Select the KVM switch make and model that matches the hot-key command under "Preferences".

  • Can I switch more than one computer at a time.
    No! You will need to upgrade to 'My KVM Ports Pro' when it is released. User that have 2x2 port KVM switches will need a copy of 'My KVM Ports'.

  • Does 'My KVM' support independent switching of Audio and USB ports?
    No! My KVM only provides concurrent port switching. You will need the 'My KVM Pro' upgrade that supports independent Audio and USB port switching.

  • How do I independently switch Audio and USB ports in 'My KVM Pro'
    Right click 'My KVM Pro' icon amd select the combination of ports you would like to switch.

  • Click here to email your questions to the Development Team .

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Patents Pending, Copyright© 2008 Global Serv Inc. | All Rights Reserved.

GSI Automation™, My KVM™, My KVM Ports™, My KVM Networks™, My KVMoIP Network™, My KVM Switch™, SLACi™, KVM Push™, Managed KVM Switching™, Managed KVM™, Click to Switch™ & Click to Fix™, Automated KVM™, Automated KVM Switching™, Event Driven Automated KVM Switching™, and Third Party Management™ are trademarks or registered trademarks of Global Serv Inc. and/or its affiliates. All other trademarks are the property of their respective owners.